WITHIN SINGAPORE:
Free 1-2 working day delivery with a minimum spend of SGD$150.
OVERSEAS:
Please enquire with our team should you require any assistance on freight charges.
SteadyMoto ships internationally from Singapore. By placing an international order with us, customers acknowledge and agree to the following terms.
Order Processing & Cancellation
Once an international order has been packed or dispatched, it cannot be cancelled or refunded due to a change of mind.
Please ensure that your shipping address, contact number and other delivery information are complete and accurate before placing your order.
Shipping & Delivery
Available courier services and estimated delivery times are displayed at checkout where applicable. Where multiple shipping options are available, the customer may select their preferred courier service.
Delivery timeframes provided at checkout are estimates only and are not guaranteed. International shipments may be affected by customs clearance, local delivery conditions, public holidays, weather, courier delays and other circumstances outside SteadyMoto's reasonable control.
Once an order has been dispatched and accepted by the courier, the shipment is handled by the selected courier and, where applicable, its overseas or last-mile delivery partners.
SteadyMoto is unable to control or guarantee the courier's actual delivery schedule after handover.
Delayed or Lost Shipments
If tracking has not been updated for an extended period, customers should first contact the courier or local delivery partner using the tracking information provided.
Where necessary, SteadyMoto will assist by raising an enquiry or investigation with the courier or our shipping platform.
A shipment will not be considered lost solely because it is delayed. A refund, replacement or other resolution will only be considered after the courier's investigation has been completed and/or the shipment has been officially confirmed as lost, subject to the applicable courier's terms, liability and shipping protection.
Customs Duties, Taxes & Import Requirements
All customs duties, import taxes, clearance charges and other fees imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.
Customers are responsible for ensuring that the products ordered can legally be imported into their destination country and for providing any information or documentation required by local customs authorities.
SteadyMoto is not responsible for delays resulting from customs clearance or the recipient's failure to comply with local import requirements.
Failed or Refused Deliveries
If a shipment cannot be delivered because of an incorrect/incomplete address, inability to contact the recipient, refusal of delivery, failure to collect the shipment, unpaid duties/taxes or customs clearance issues, any resulting charges will be borne by the customer.
If the shipment is returned to SteadyMoto:
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Return shipping, customs charges and other courier fees incurred may be deducted from any refundable amount.
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A 10% administrative and handling fee based on the product value will apply.
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Any applicable refund will only be processed after the goods have been returned to SteadyMoto and inspected to confirm that they are in their original condition and packaging.
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Original shipping charges are non-refundable.
If the cost of returning the shipment exceeds the refundable product value, no refund will be payable.
Damaged Shipments
If your parcel arrives visibly damaged, please photograph the external packaging before opening it and retain all packaging materials.
Contact SteadyMoto as soon as possible with photographs of the parcel, packaging and affected products.
We will assist in submitting a claim to the relevant courier where applicable. Any claim or compensation remains subject to the courier's investigation, terms and applicable liability or shipping protection.
Acceptance of Terms
By placing an international order on SteadyMoto.com, you acknowledge and accept this International Shipping Policy.
